Last Updated: April 22, 2025

Welcome to Groundswell!

These Terms of Service govern the use of our SMS and email messaging services (the “Program”). By opting into our messaging services, you agree to these terms:

Program Name and Description

The Program provides guests and subscribers with updates about reservation confirmations, event schedules, weather alerts, promotional offers, and other relevant information regarding your stay or interest in Groundswell.

Messages may be sent via SMS or email and include transactional and occasional promotional content.

Opt-Out Instructions

You may opt out of our SMS messaging at any time by replying "STOP" to any message you receive. After doing so, you will no longer receive SMS messages from us.

Rejoining Instructions

If you have opted out and wish to start receiving messages again, simply text "START" to the same number or short-code you previously used. You may also contact us directly to be re-enrolled.

Help Instructions

If you need assistance or more information, reply "HELP" to any of our messages, or contact our support team at:

Email: [email protected]

Phone: (707) 343-4423

We’re happy to help with any questions or issues.

Carrier Liability Disclaimer

Please note that mobile carriers are not liable for delayed or undelivered messages.

Message and Data Rates Disclaimer

Message and data rates may apply depending on your mobile service plan. Check with your carrier for details.

Privacy Policy

For details on how we collect, use, and protect your information, please visit our Privacy Policy.

Compliance with Industry Standards

Our messaging service is designed to comply with the CTIA and Mobile Marketing Association guidelines. We follow all industry best practices to ensure a secure and respectful communication experience.

Legal Compliance Note

By enrolling in our messaging service, you affirm that you are the authorized user of the mobile device and email account used to opt-in and that you are at least 18 years of age. Our messaging practices comply with applicable federal and state regulations, including the Telephone Consumer Protection Act (TCPA) and the CAN-SPAM Act.